Refund Policy

1. Overview

Minecraft Buddies sells digital benefits such as ranks, permissions, cosmetics, subscriptions, and access to supported server features. Because these products are digitally delivered, purchases are generally considered final once processed and fulfilled, subject to applicable law and the terms presented by Tebex at checkout.

2. Tebex Processes Transactions

Payments are processed through Tebex. The transaction is therefore also governed by the Tebex terms and refund conditions presented to you during checkout.

Minecraft Buddies cannot override rights, restrictions, or procedures that apply to a transaction through Tebex or your payment provider.

3. Situations We Will Review

Although digital purchases are normally final, please contact us if you believe a transaction involves:

• a duplicate charge;
• an incorrect package caused by a technical error;
• a purchased benefit that was never delivered and cannot reasonably be corrected;
• an unauthorized transaction;
• a billing error; or
• a circumstance where applicable law requires a refund or other remedy.

We will review the circumstances and, where appropriate, work through Tebex's available refund or support mechanisms.

4. Incorrect Minecraft Usernames

Customers are responsible for entering the correct Minecraft username. If you make a mistake, contact us promptly. We will attempt to correct delivery where reasonably possible, but we cannot guarantee that all incorrectly delivered purchases can be transferred or refunded.

5. Discord Roles

Discord connection is optional for eligible packages. If a package advertises a Discord role, that specific benefit requires you to connect the Discord account that should receive the role.

Choosing not to connect Discord does not by itself create a refund entitlement because the remaining Minecraft benefits may still be delivered.

6. Suspensions and Bans

Subscriptions and purchases do not exempt anyone from the network rules. Paying while banned does not restore access. Future renewals and continued charges are addressed in section 7 below.

A player who is suspended or banned for violating Minecraft Buddies rules is not automatically entitled to a refund for previously delivered digital benefits.

This does not affect any non-waivable rights available under applicable law.

7. Subscription Cancellation

Cancelling a recurring subscription stops future renewals according to the cancellation process made available through Tebex or the applicable payment provider.

Cancellation does not ordinarily provide a refund for a subscription period that has already begun or for benefits already delivered during that period.

Active permanent bans recorded by the shared Minecraft Buddies network ban system trigger automatic cancellation of linked Minecraft Buddies subscriptions to prevent future renewals. The system checks every minute; processing normally takes a few minutes and may be delayed by service interruptions. Temporary bans, mutes, and kicks do not trigger cancellation. This integration covers Minecraft Buddies network bans and store subscriptions; separate WoodeyCraft or Discord-only bans are not included. Customers can cancel at any time using Tebex Payment History or the cancellation link in their subscription email. Contact support@minecraftbuddies.com if cancellation is unavailable or charges continue.

Continued payment does not restore access, remove a ban, or change an appeal decision. Renewal charges processed after a permanent ban that removed the purchased access or benefits will be reviewed separately as a billing issue through Tebex. The policy for previously delivered benefits does not mean continued billing should be ignored.

8. Chargebacks

If you believe a charge is incorrect, please contact us before initiating a payment dispute so that we have an opportunity to investigate.

Fraudulent or abusive chargebacks may result in restrictions to protect Minecraft Buddies and its payment systems. Legitimate disputes and consumer rights are not prohibited by this policy.

9. Requesting Assistance

Contact support@minecraftbuddies.com and include your Minecraft username, approximate purchase date, package, and transaction information available from your receipt.

Do not send full payment-card numbers, passwords, authentication codes, or other sensitive credentials.